Refund policy

30-DAY RETURN POLICY

We accept return requests made within 30 days after your order is delivered.

ELIGIBILITY

To qualify for a return, the item must be unworn, unused, unwashed, and in the same condition in which it was received, with all original tags and packaging. You must also provide your order number or proof of purchase.

STARTING A RETURN

Before sending anything back, contact us at support@brezzadora.com with your order number and the item(s) you want to return. If your return is approved, we will provide the correct return address and instructions. The business address at 2323 Broadway, Oakland, California is not a return facility, and returns sent there will not be accepted. Because products may be fulfilled from different facilities, do not return an item to the address on the original package unless we specifically instruct you to do so. Returns sent without authorization may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, incorrect, or we made an error. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of a return shipment.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. Contact us promptly at support@brezzadora.com if an item is damaged, defective, or incorrect, and include clear photos of the item and packaging so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

We do not accept returns of gift cards, final-sale items, or items that have been worn, washed, altered, damaged after delivery, or returned without their original tags. For hygiene reasons, certain opened personal-use items may be ineligible for return. Contact us before ordering if you have questions about a specific item.

EXCHANGES

The fastest way to exchange an item is to request a return. Once the return is approved, place a separate order for the replacement item.

REFUNDS

We will notify you after the return has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact support@brezzadora.com.

EUROPEAN UNION CUSTOMERS

Where applicable, customers in the European Union may have a statutory 14-day right to cancel or return an order. This does not limit any longer return period or other rights provided by applicable law.

Contact: support@brezzadora.com